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Moderator

This is not the first time that we receive concerns about disabling the call waiting feature of the NBN Voice service, @CUZ11N.

 

We cannot confirm as of this point if this is a common issue, but we will try to coordinate with our Technical Escalations Team.

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Moderator

Hi @CUZ11N,

 

Your issue has been already been raised to our Engineering Team. A Phone Engineer will be assigned to work on the resolution and who will provide you updates via SMS or phone call.

 

If you have other concerns, do let us know.

 

Regards,

 

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Level 1e
 
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Moderator

Great! Feel free to message us should you have further queries. Cheers!

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Level 1e
 
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Moderator

Hi @CUZ11N. TPG loads it's custom firmware on our NBN modem/router so that it can match with the system we use to provide you with TPG NBN internet and homephone. This is also done for added security and privacy of the connection.

 

We apologize for whatever inconvenience this has caused you. We will take your concern into account for future firmware updates.

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Level 1a

hi CUZ11N

I have exactly the same issue.   Archer VR1600 Router is displaying the Phone 1 and Phone 2 are active for the same home phone number - but I only have one cordless phone, which is plugged into Phone 1 socket.  Incoming callers do not hear a busy tone when we are on phone - it just rings out.

 

How did you resolve this please ?