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when can I change the NBN plan after installation

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Level 1

Hello,

 

The installation have been done yesterday. i want to upgrade the plan to NBN50, i have tried many times online to change it, but some error happen always. error code: < E:adsl_comm:thread_exists >.

 

just want to ask what's wrong, and when can i change it ?

1 REPLY 1
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Moderator

Hi @grace4118,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, your change of plan request has been submitted today and it is already in progress. We are expecting this to be completed within 24 hours and you will also receive a notification via email regarding this.

 

Let us know should you need any assistance. Thank you.