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Awaiting service activation

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Level 1b

Hello,

 

I've created a new account and requested a port of my mobile number from Telstra. I activated my sim at the start of this week, but it's not transferred as yet. The status shows as "Awaiting service activation" in my account.

 

Any idea how long this process will take?

 

Thanks, David.

1 REPLY 1
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Moderator

Hi @DavidS

 

Thanks for raising this with us.

We've raised your case with our Mobile team and understand that a case manager has been in touch.

 

The activation of the service will take 1 to 2 working days.

 

If you need further assistance, please let us know.

 

BasilDV