Im having trouble sending SMS on my iPhone 5. Using the T4G Large plan and have already tried:
I can make calls normally and send iMessages
Any help would be appreciated
1. Turn off/on your mobile phone to refresh.
2. Check your SMS center number, it should be +61415011501
3. Try different mobile phone to check if service will work.
If all else fails, kindly provide us the error message that you are getting.
I talked with the Mobile team and found out it was a billing issue.
The payment errored due to lack of funds on the credit card attached to the account.
When we went to the TPG My Account section to make a manual payment we were adding credit to the prepaid bucket and not the account itself which meant the SMS and outbound calls were not re-activated.
Easily fixed by the Mobile team once we understood what the problem was and a lesson to make sure the credit card on the account always has sufficent funds.
Good to know your concern has been resolved.
I discounted the possibility that it was an account issue because you mentioned in the original post that calls are working normally. The thread title and the post itself only mentioned problem sending SMS. The billing issue may have occured at the time you called Customer Service or calls were not working anymore by the time you posted the issue in the Community.
Good luck with that, I have been waiting for issues to be resolved for 3 months. In the hands of the Qld Telecommunications Ombudsman now. Customer service is rude and unhelpful. I have made numerous calls, e-mails, complaints. Still no joy. Useless 'service'.
Welcome to TPG Community!
Please send us a private message with your customer or Mobile Service Number (MSN) so we can take a look at your account as we'd like to help get to the bottom of this.
To send a private message, please refer to this link:How do I private message (PM) in the community - TPG Community
We'll wait for your response. Thank you.