TPG Community

Ask, answer and talk about our products

Cannot send SMS on TPG Mobile

Level 3

Hi,

 

Im having trouble sending SMS on my iPhone 5. Using the T4G Large plan and have already tried:

 

  • Updating the OS
  • Resetting network settings
  • Checking the TPG user control panel to see if the account is okay (it is) and if SMS is enabled

I can make calls normally and send iMessages

 

Any help would be appreciated

 

Cheers

3 REPLIES
Moderator

Hi

 

  • Press the Home button
  •  Tap on the Phone icon
  • To view the SMSC number enter *#5005*7672# and tap Send
  • If SMSC number is incorrect enter **5005*7672*+61415011501# and tap Send

Level 3

Hi Mar,

 

I talked with the Mobile team and found out it was a billing issue.

 

The payment errored due to lack of funds on the credit card attached to the account.

 

When we went to the TPG My Account section to make a manual payment we were adding credit to the prepaid bucket and not the account itself which meant the SMS and outbound calls were not re-activated.

 

Easily fixed by the Mobile team once we understood what the problem was and a lesson to make sure the credit card on the account always has sufficent funds.

Moderator

Hi