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How To Set up Voicemail and Visual Voicemail for TPG Mobile

lyp
Level 2
Level 2

I have done all the steps, and I can hear the message I recorded, it says it is active.  But it is keeping the same, only default messages if I missed a call. Smiley Sad

I had voicemail before, but do not know why it is gone.

Riezl
Moderator

Thanks for getting back to us, @lyp.

 

We would need to raise this to Vodafone to fix the greeting message. Please be advised that the voicemail will be reset and all unread/saved messages will be removed. These can't be retrieved anymore.

 

Let us know if you wish to proceed.

lyp
Level 2
Level 2

Please proceed, thank you!

BasilDV
Moderator

Hi @lyp,

 

I'm stepping in since @Riezl is currently not available.

 

We'll raise this with Vodafone and will provide you with the updates once available.

 

BasilDV

BasilDV
Moderator

Hi @lyp

 

Could you please send me a PM with the affected Mobile number?

 

BasilDV

dc1
Level 2
Level 2

I've followed all the instructions on this page but cannot get Visual Voicemail to work.

 

My device: iPhone 11 with iOS 14.2

 

 

 

In Phone app under Voicemail it shows "Setup" button. After tapping this it asks "Enter a voicemail password".

I enter a password (twice the same). It then says "Saving password...". I then get the following error message:

 

 IMG_A1626276B19A-1.jpeg

 

I have also tried dialing 1217 to setup visual voicemail. This seems to be successful, but my phone still shows "Setup" button as described above.

 

I have also done the Network Settings Reset, and then tried to setup visual voicemail via 1217 and via Phone app. 

 

I am able to leave a voicemail. And I can retrieve voicemails via 121. But cannot get visual voicemail to go... :-(

 

Any suggestions?

Riezl
Moderator

Hi @dc1, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community