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How to activate your TPG Mobile SIM card

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Moderator

Hi @guorang1,

 

Welcome to the community!

 

To better understand the situation please post a screen shot on this thread.

 

Cheers!

Level 1b

Thank you! Screenshot attachedTPG Screenshot 14 Aug 19.JPG

Moderator

Thanks for passing on the details, @guorang1!

 

I've managed to locate your account and it appears that we will need to have our Mobile Team to verify other details, as well as have them to activate the SIM for you. 

 

Are you free to receive a call in a few minutes? If you have an alternate number that we can contact you, kindly send it via private message so we can organise a call back for you. 

 

Regards,

Ahra_G

Level 1b

Okay sure. I'll call the team in the morning. Cheers

Moderator

No worries then, @guorang1

 

Nonetheless, we'll await your private message in case you won't be able to do ring us tomorrow. 

 

Cheers!