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International calls not working

Level 1a

Good morning, 


I am getting call failed on any attempts to dial US mobile numbers. I have checked my account settings online, and international calls are enabled. Further, all numbers saved were working fine with Vodafone before I migrated over to TPG last month. 


Any idea what is causing this? My account number is xxxx


Regards,


Daniel 

2 REPLIES 2
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Moderator

Hi @6505182,

 

Welcome to TPG Community!

 

We'll have a mobile specialist contact you to identify what is causing the issue and what can be done to resolve it.

 

Please expect to receive a call before 1PM QLD time today.

 

Should you have a preferred contact number and time, please send it via PM.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

 

Thank you.

Moderator

Hi @6505182, we can see that our Mobile Team has been in touch and was able to confirm that the internal calls are not working.

 

Should you require further assistance, feel free to message us. Thank you.