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We have reescalated the issue for further checking, @Tess.
We will get back to you as soon as we receive a new update.
It is some sort of a joke. My mobile phone has been disconnected now, without even a courtesy call first from TPG. Your level of service is just appalling.
Hi @Tess, we have already reescalated the issue, but there are no changes made on your mobile service yet.
May we know the error message you're getting? Have you tried restarting the handset?
No need anymore. As of today, I am not with TPG any longer.
I apologise if you feel that way. I've seen that you have been in touch with one of our Mobile Specialists and provided you an assistance.
Let us know should you require further assistance.