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Waiting for sim replacement

Level 2


I requested a sim replacement on March 4. On Friday March 5 I receievd a text saying sim had been posted. It did not  have a link for tracking. I rang two days ago and was on hold for ages. I was told  I  would get a text with tracking details. I did not receive a message. 


I am now on hold again with TPG trying to find out what is going on. 


In original text it said 2-3 days for the city. I have now been waiting 8 working  days. 


Hi @ailsamac , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community