TPG Community

Get online support

Mailbox - unable to download attachments

pgs
Level 2
Level 2

Hi,

Using TPG mailbox, we are unable to download any file.

Current versions of FireFox, Chrome & Edge tried. Windows 10 (21H2) and Win 11.

 

How can we fix this?

4 REPLIES 4
david64
Level 13

@pgs . I have sent an email to postmaster about 2 problems: can't attach files for sending and can't open attachments on received emails. Your email client should work ok.

 

david64
Level 13

@pgs . Can you try this again. Should work.

pgs
Level 2
Level 2

Right click on the file gives no 'download' option, neither can I find one in the browser. For FireFox we added a video download extension & that won't download the files - it goes through the motions & gives up.

Nothing in Chrome or Edge to do it.

david64
Level 13

@pgs . Has this worked in the past?

I looked at Post Office using Chrome on Win7. Attachments show as links. Left click downloads the attachment to Downloads directory and displays an icon at the bottom of Chrome window (that's if the web page can't display the file). 

In Windows Live Mail client, I can right click an attachment and get Save As option.