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Outgoing emails blocked

Level 1

My outgoing emails blocked.  I send very few emails a week.  The following error message comes up.


Error Message:
"Task ' - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties. The server responded: 535 5.7.8 [TPG-A02] Authentication denied. User is banned from using SMTP AUTH due to previous abuse'"


Hi @anandah,


Welcome to TPG Community!


You will receive the error if your account has been detected by our system that it is sending a SPAM email.


To resolve this issue, you need to change the password of your email account via My Account.


Please run a full scan on your computer to make sure that no malware/virus that affects your account.


Should you require further assistance, please let us know.


Kind regards,


Level 1a

I have the same happen yesterday. What has annoyed me is that I have not sent an email for a month now Smiley Sad

I have checked my computor for virus and spyware, nothing found.

Have tried changing password to my email account but can only deactive it or suspend it....i am not happy!


Hi @marisa1961


Welcome to the Community! 


We're sorry to learn that you are experiencing issues with your email. If you are getting the same error as the above post and already tried changing the password, we can raise it to our Post Master and have your email address checked. 


As stated above, it is possible that your account was used to send spam-like emails. This can be caused by a virus infection or account has been compromised. 


Could you please confirm via private message which email address you are having troubles with? 



We'll wait for your response.