Hi All ,
4 days ago I have lost my NBN connection. I have reported it to TPG and have a ticket number. For 3 days I have received txt messages saying my problem has been raised with NBN co and they are working to resolve it.
Then tonight a very strange txt message "there has been an adjustment done to improve the service quality. Please monitor the connection further and reply if you have any feedback". I have replied to the message saying no improvement but no response from TPG.
I used there online chat this morning to see what is happening and to ask for a wireless modem. I was told an urgent call back request had been raised with the tech team to discuss the issues but never received the callback.
I contacted them online chat again tonight and was told the specialist was dealing with my issue and I was transferred to someone named Jeniffer. She said she was looking at my ticket and then see canceled the chat and I never heard from her again. I tried online chat again but now it appears not to be working.
I am already stood down from my job. My wife is an IT professional and will be stood down also if she has no NBN to work from home with.
Is there any way I can escalate this issue within TPG and get it resolved?
Thanks for reading
Hi @brianpauler , we sincerely apologise for the inconvenience this issue is causing you. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community