Welcome to Community!
We'd like to understand you better in order for us to assist you. Any chance you can send your Customer ID or service address via private message so we can pull up your account and check the status of your service.
For your reference: How do I private message (PM) in the community
Thanks for the details. We're able to locate the account and we've seen that, one of our Engineers tried to contact you to provide you an update on the ongoing fault unfortunately no avail.
Please confirm your best contact number and preferred time.
Hi @Stonekey, they have identified an issue with the line, thus a Telstra technician has been booked for 19/Feb/2020, 8AM - 12PM.
Our Engineering Team is closely monitoring this and the case engineer will contact you for any additional update.