Therefore, I encourage all who are affected by this despicable tactic who have been promised a service and offered an inferior product with no compensation - I encourage you to lodge a complaint with the Telecommunications Industry Ombudsman. (tio.com.au)
This gross misrepresentation of their services and their duplicity with their customers MUST ABSOLUTELY be held to account.
I have been working on your case personally with the help of the TPG FTTB manager to get your issue resolved.
In the last 24 hours we have made some progress and i have assigned a port to your service.
This means that you can get TPG FTTB.
I have given your details to a senior technician who will call you today to organise a suitable time for your to complete the installation.
Again we apologise that this could not have been resolved earlier and that you enjoy our TPG FTTB service into the future.
This is very very interesting.
I've contacted TPG yesterday to request the relocation of my TPG FTTB service to my new apartment and was informed there are no ports available and that my only option is TPG NBN on a more expensive plan. This is the most ridicuolus answer! I have requested my service to be cancelled instead and the lady from cancellations team promise me she would call me later to see "what she can do" to get me on TPG FTTB on my new premises.
I will be ready to lodge a complaint to the TIO in case TPG rejects my request to move my FTTB service into my new apartment.
We apologise for the inconvenience this issue is causing you and we would like to help get to the bottom of this, @jonnyp.
We have located the account using your community details and we have escalated the issue to our Complaints Resolution Team.
We have also requested for an immediate case assessment to ensure that this will be prioritised and a feedback will be provided as soon as possible.