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NBN FTTN constant dropouts

Level 1b

I have been getting lots of dropout on my connection, I am not sure if it is due to the rain that has been happening.


Hi @allocta,


Welcome to the community!


We'd to know on which device(s) you experience a connection drop-out.


Kindly PM me your account details (username/customer ID or contact number associated with the account)


We'll have this checked.


Cheers! Smiley Very Happy


Hi @allocta,


Thanks for sending me your account details. Based on initial tests result there's a possible line fault that cause a connection issue.


We'd like to arrange a call from one of our Technicians for further tests.


Please PM me your best contact number and preferred time.