TPG Community

Ask, answer and talk about our products

NBN FTTN constant dropouts

Level 1b

I have been getting lots of dropout on my connection, I am not sure if it is due to the rain that has been happening.

2 REPLIES
Moderator

Hi @allocta,

 

Welcome to the community!

 

We'd to know on which device(s) you experience a connection drop-out.

 

Kindly PM me your account details (username/customer ID or contact number associated with the account)

 

We'll have this checked.

 

Cheers! Smiley Very Happy

Moderator

Hi @allocta,

 

Thanks for sending me your account details. Based on initial tests result there's a possible line fault that cause a connection issue.

 

We'd like to arrange a call from one of our Technicians for further tests.

 

Please PM me your best contact number and preferred time.

 

Cheers!