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Hi @pobi1010,
Soon all of Australia will be connected up to the NBN and whilst in the vast majority of cases the transition happens seamlessly we apologise that this was not your experience.
We had a look at your account and we can see that this issue has been raised to our Escalations Team. You request is still in progress and you will receive an update via email once it is finalised.
We sincerely apologise for what happened.