FYI, I have now tried every avenue I know to get TPG's attention to give me a bit more insight into the issue with this installation.i.e. online chat, email to case manager, email to complaint, forum, calling, its no use they will just ignore you.
Sadly I am at a point agreeing with Kimbmarees that maybe its time to escalate to a government body to investigate TPG's customer service practises. I waiting paitently for over a month and try understand their situation with the COVID-19, but the having a business ignoring and treat their customer with disrepect that is just unacceptable.
I held for 4 hours yesterday on chat before the converstion was closed by a support staff member (I presume because it was past midnight).
Today again I was asked to wait to be put on to a case manager, after an hour and forty five minutes online, waiting most of the time for the case manager, the converstion was again simply closed by a support staff member.
I have had a service issue for more than 3 weeks with download speeds as low as 9Mbps and no more than 18Mbps on a NBN50 plan! This is despite troubleshooting, a loan modem, rebooting, WiFi vs cable etc. All with no improvement in dowload or upload speeds (as bad as 1.5Mbps)
I am at a loss at what to do, I have many transcripts an screenshots. TPG again succesfully billed me for another month in advance for a service which is horribly inadequate!
Maybe the Ombudsman is next?