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My internet is working but my landline is completely dead

pamelashield
Level 2

My internet is okay but my landline has no dial tone.  I have unplugged and plugged back in but with no diference.

3 REPLIES 3
Ahra_G
Moderator

Hi @pamelashield

 

We recommend checking out the articles below to help with the issue: 

 

 

If the above steps did not work, please confirm the TPG homephone number or your username/Customer ID via private message in order for us to assist you further. 

 

Thanks! 

Ahra_G

BrandonB
Level 2

Either the modem has a problem or there is an internal network error. Try powering off the modem to see if a cold reboot will clear the problem. If that doesn't work, your service provider needs to fix whatever is wrong.

 

Quest Diagnostics Patient Portal

Daisy_Dhen
Moderator

Welcome to TPG Community @BrandonB!

 

Shoot us a PM with your TPG username together with the land line number and we'll check on this. 

 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

 

Regards, 

Daisy_Dhen