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new tpg customers

Level 1
i’ve just recently signed up for TPG and waiting for my installation. but i can’t seem to access the email. it says they will update me via my new tpg email. but how am i suppose to know if i can’t log on into it
2 REPLIES
Moderator

Hi @claricewse,

 

Welcome to the Community.

 

As per checking, you have ordered TPG ADSL2+ with Home Phone service on 08/Feb/2018 and please be advised that the installation time frame for this type of service is 10-20 working days.

 

Further updates regarding the install date will be provided via email and you can also check its status here: https://www.tpg.com.au/install.

 

We have sent a welcome email to your Gmail and TPG Email Address.

 

We will have an account specialist contact you and provide the TPG Email password for you to access the TPG Post Office: https://www.tpg.com.au/home/postoffice.

 

If you have a preferred contact number and time, please let us know via private message.

 

Thank you.

Moderator

Hi @claricewse,

 

We can see that our Accounts Team has been in touch and discussed the concerns raised.

 

Should you require further assistance, feel free to drop us a message. Cheers!