I have been emailed to advise from 20/03/2024, my current nbn plan will increase by $5 a month from $69.99 to $74.99.In comparison, Exetel offers 25Mbps/8.5Mbps for 6 months @ $49.99 then $59.99 ongoi...
So unhappy with TPG this morning, I have 4 email addresses - A primary and 3 slave addresses.As of today all 3 slave addresses are not working on my email client, only the primary is working.On the 3 ...
HiI transferred from Telstra to TPG on 15th January 2024 & my phone is not working. I am calling TPG 3 times a week & their response is ‘it has been escalated’ it has been almost 6 weeks & my family &...
When I successfully moved to FTTP, I was instructed to connect my home phone to the Uni-V1 port on thee NBN NTD, and all is well. That connection was showing on all the TPG video material last time I ...
Hello, I would like to cancel my 5G home broadband but there is no such option available in my account. Please advise how to cancel this service and return the modem.
I received an email from TPG which says:"From 29/03/2024, your current nbn plan will increase by $5 a month from $74.99 to $79.99. But here's the good part – to show our appreciation for your support,...
Just received an email notifying me of a refund due to an 'issue'. More than fair as strictly speaking the issue was not the fault of TPG. Great service TPG!
Hi there. I received an email from TPG an hour ago advising that the price for my plan was going to be increased soon and that I am eligible to opt-in for a free 12 month increase up to the NBN100 pla...
Hi,Ive been charged a 30days cancellation fee which is unfair and I would like to have reviewed and reversed. I've been a client for 5 years the NBN will be transfered to IINET which is owner by TPG, ...
So, in anticiaption of changing modems, I logged in to my old modem to note the settings etc. However, when I go to PPPoE setting, the username is tpg_acs@tpg_acs . Everything is working fine, its jus...
Hi guys I am a new TPG customer since January of this year and have never had an internet connection. I have received 3 technical support at my home and many calls. I have tried 3 modems (1 TP-Link Ar...
Hello, I have just recieved a new VX220-G2v from TPG to replace my old modem, and have been having constant issues with the 5Ghz Wifi not connecting to the internet. To be clear, this only happens wit...
So you remove email hosting from our accounts (or opt to charge more for the feature) AND now increase our NBN monthly plan pricing REDUCE services like a standard feature that comes with any internet...
Hi,I'm hoping someone can assist me.I have a new desktop computer and I'm trying to set up my Outlook (365) account. But every setting I put in has a similar type of errror: "Cannot connect to Incomin...
Hi. I tried to connect direct orbi rbk763 to nbn box ( Tpg fttc). Using pppe select tpg user name and password same as acher1600v ( this router has been using many years). I did not successful get int...
Hello, I have moved from the UK to Australia, and I’m trying to get a sim only contract however I am required to enter an Australian number (which I don’t currently have). Is it possible to register f...
My internet has been down all morning - from 6am. Now 11:45am. Test says no internet connection. Rebooted no change. Outage website says no issues. I’ve lodged a fault online , but no response.
I have just upgraded to 100mbps FTTP. The connecrionto 2.4ghz and 5ghz is not stable, dropping out frequently. The performance is not as good as my previous NBN 50 FTTN connection. Not sure what is ha...
SPEED TEST RESULT This is my speed result. 2.5mbit download using TPG mirror, and 30 mbit (full speed) upload. I get also 2-4% packet loss via my apartments hop, i wonder if something was connected or...
Our business recently registered NBN 100 Mbps plan for our business address. We have a static public IP comes with the plan. I want to set up Port Forwarding on the TPG modem VX220-G2v for port 8080 f...
I recently received an email about another price increase, they offered a free upgrade to 100/20. I dont really need 100/20, can you offer me some sort of discount instead? Exetel is offering $60.99 f...
Hello, i had FTTP installed recently and since then i have noticed that occasionally, but often enough that it has become quite annoying, my internet will completely drop out. All the lights on the mo...
Hi there, I'm facing 2 issues, both related to the TPG website not working. Can you please help with the below 2 issues? (Note: I have already tried clearing my cookies and site data, using a differen...
My internet isnt working for 4 days, since a storm in Sydney. The nbn box has a red light that clicks. After waiting 40 mins and having tech support promise they'll get it fixed, I've had nothing! Not...
in the last 15 days I have spoken to over 50 tpg employees and multiple departments and still cant get what I was promised.On the 9/2 I organised a change of plan from ADSL to fixed wireless, it was o...
Trying to set up my wifi and I’ve gotten to the LOGIN bit where it asks for your login TPG link passwordAnd I’ve put it in and keeps telling me it’s incorrect and I’ve tried multiple passwords and eve...
Hi,Could someone please help me. I have had no internet connection for the last 48hours and I’ve been unable to work. The internet service was working very well last week. I have no idea why it has su...
I have had several frustrating conversations after a failed port, removed e-sim with incorrect number, then had the port processed despite my repeated concerns on the phone about not having access to ...