Hi,There is no internet connectivity from TPG since last 5 days..Can some from TPG team look into this request urgently.Thanks.

Check out our video guide on all of TPG's Customer Self-Help Options, or read our article below. From our TPG Community to our brand-new app, we offer a wide range of customer self-help options to sav...

Need to change your ADSL plan or see if you can upgrade from ADSL to NBN or TPG FTTB? This article is a step-by-step guide on how to change ADSL plans via My Account. This article will also show you h...

Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members will be transitioning to working from home. We appreciate your patience as you may e...

So I was recently connected to NBN. Had a line installed from outside the house to inside, then FTTC box connected.Surprised to see the speeds were around 95Mbps down, 18ms ping. Didn't think much of ...

Hi guys,Hope you are well. I got an SMS saying "TPG Important Reminder: Your NBN service is awaiting activation. You're required to connect your NBN modem. For instructions, visit link.tpg.com.au/EDKj...

Hi guys, This topic has ALMOST been covered a few times before, however the fixes tend to be with the Netgear Orbi RBK50 and nothing on the RBK23. My situation;I have a TPG HFC NBN connection in Sydne...

Hello.! My internet is not workingI need help.Tpg never get back to me.

Hi, can I get someone to check my internet. Its been down a while. Thanks

Hello,Archer VR1600v connection problem on wired connected PC using 100gb ethernet port, all wireless and other devices work well.I noticed it happens when the download speeds starts to peak the conne...

I recently moved to a new property and signed up for an nbn plan and received my new modem today. However, I have not received an nbn network connection device and am unable to install the modem. Can ...

Had my installation scheduled for Monday between 1 and 5pm. Received the modem four days prior show everything was looking great. Sadly the technician was a NO-SHOW. I waited for hours to get online s...

Hi , I am unable to connect to the internet and having been trying to contact TPG customer care on phone or through chat but nothing works..!!! I am working from home and my work is impacted. Can some...

My internet (nbn)connection was very slow two days ago and yesterday it went offline.I called TPG and I was informed that my nbn connection has been disconnected. I did not authorised this.I’m wonderi...

Hi, I have been experiencing high latency on both COD and Dota 2. Used to be normal ping at 60 to 70ping, but now is 400 ping on COD and 260 ping on Dota 2. I have seen it in the TPG community that it...

Hi,I received the "connect your modem" email this afternoon. I have connected the ncd and modem as per the guide. It has been close to 40 minutes now. The ncd lights are still blinking. Can someone pl...

Waiting days for internet to be connected. Tried calling and been on the online chat multiple times, never given a straight answer and keep getting transferred to a ‘case manager’. After waiting 1hr 3...

I called TPG and they offered to increase my speed. How long is it going to take for this to be applied to my account? I was told I would receive an email confirming it and didn’t receive anything. Ho...

Hi there,Can someone please check if my internet has connected? My username eliepasene87

Hi Team GDay! I was an existing TPG broadband customer, I have cancelled my connection on 20/04/2020, due to my travel back to my native place. But now I got a project in Sydney where I will be shifti...

Every few minutes the internet light on the modem goes out and sometimes I have to manually log into the router to reconnect. PPPoE keeps failing and I notice that the IP address on the modem changes ...

connected NBN 2016 now no internet have reset Archer VR1600v Firmware v5006 please check fault

Hello,I got a message from TPG let me connect the modem. I did everything. Now the modem is good. The four lights are all turn blue. But on the router, the internet light still off. So I sill can’t ha...

Hello, I'm planning on changing over to the NBN, but I can't figure out whether I should buy a new modem, router or modem router, since our current ADSL equipment isn't compatible. After searching for...

I recently moved to a new property and signed up for an nbn plan and received my new modem today.However, I have not received an nbn network connection device and am unable to install the modem.Can yo...

I have appointment today for NBN installation at my new address that we just moved in. I got a message after filling out the form online saying that a person has to be home during the appointment. We ...

Apparently my service has an issue an i have been waiting over 2 weeks.I rang earlier and had the lady hang up on after patching me through to support.You cant blame this on covid19 the technician is ...

HiI recently upgraded my plan to NBN FFTN Superfast. I received the email confirming the upgrade had been completed, but my speed hasn't changed and I still get dropouts all the time. As advised, I tu...

I know that with the residential NBN we don't get static IPs as we used to on the ADLS2 connection. I have noticed, however, that the dynamic IPs on my NBN keep on resetting every couple of minutes wh...

I want to cancel the account now, I have called by phone, there's no one pick me up.