Hi, I am experiencing issues with unusually high ping when playing on SEA servers, specifically Battlefield 5. I usually get 100ms playing from Sydney but it is now much higher at 350ms making it unpl...

Can you help?My NBN connection box has no lights on after the thunderstorm passed over this afternoon. Power connection fine - just nothing.Thanks

Received SMS this morning saying my data is barred due to insufficient prepaid balance. I called 131423 and phone was rejected due to volumn of calls. Then I topped up the prepaid balance, then receiv...

I was informed by SMS that I was charged for 2GB extra data block for billing period when I hadn't exceeded my included usage limits. WHY?

HiMy plan is NBN 100 and literally the last month on my Xbox one I can download with 10 Mbps average also during the on line FIFA games the game buffers at least 4 to 5 times. The last 6 months my pla...

Hi,We just received our modem for our NBN FTTP service today and connected the modem to the port and power supply but there is no internet connection. The lights on the modem are on for: Power, 2.4G a...

My plan ID: 5102003Upgraded my plan to NBN Cable Broadband Unlimited Superfast yesterdayBut now latency has increased while using VPN, previously it was about 160 ms and now it is about 425 ms.Had a c...

Hey TPG, what's going on? I received these two messages this morning:TPG Mobile: You've been charged for 2GB extra data block for billing period ending 09/10/2021. See usage at tpg.com.au/account (30 ...

Hello. I got a SMS from TPG says "Your data is now barred as you have insufficient Prepaid balance." Looks like I can still use my data. Do I have to do anything? Thank you for your help.

Hi,I just disconnected from Internet suddenly. I got following error message: Your newly installed broadband equipment is waiting to be automatically configured. Then I noticed my router was factory r...

Hi I've recently (over the past 5 days), had my internet interrupted by tpg and have had a new IP assigned to me each time a service interrupt has occurred. Most recent interrupt has resulted in me be...

I’m on the nbn50 plan and my download speeds are always near the advertised speeds but my upload speed struggles to stay between 1 and 3Mbps. I’m sure it’s meant to be higher.Any help would be amazing...

I would love to know if anyone has ever had their dropout and connection issues fixed. I have been getting disconnections many times a day for well over a year. If anyone could point me in the right d...

Hi thereIs the home voip service provided by nbn via tpg secure? Does TPG encrypt by any means the voice packets between our modem and your servers? Thanks

Nbn was connected few months ago with Antenna connected through it. Free to Air channel were working perfectly fine but due to the storm few days ago it stopped working. I thought it was the connectio...

Hi All,I am totally confused in putting thr TP-LINK VR1600V into bridge mode.I have tried to follow the instructions of those that have said it worked for them. However my modem interface on the PC we...

Greetings, Can I please request for a firmware update to my device?It hadn't been used for a couple years but I'm back on it now, looks like it has an old firmware in comparison to other forum posts. ...

We recently switched to NBN via HFC and the internet connection seems solid as is use of the phone for speach. However when trying to use Bpay with the phone we only get an engaged signal from the ban...

I am on the TPG 100MB plan and my downloads are great consistently between 88 an 94mb BUT my upload speeds are never over 4-5MB Spoken to TPG tech team and we are not getting anywhere. Have tried ever...

I have moved to a new address. The internet connection is available at the new address and it's Fibre To The Curb (FTTC). The unit has an old telephone socket with no cable input , the picture of it h...

Does anyone know what the red "4G" light on this mobile network router means? It comes on seemingly at random. I have not been able to find any reference to it in the manuals that I have been able to ...

Hi there, could I please ask for my modem to be upgraded with the latest firmware? Product type: HG659Device ID: 00E0FC-J3N8W17322005106Hardware version: VER.BSoftware version: V100R001C216B112

Does anyone here know if there is a phyical connection for TGP FTTB connections that need to unplugged from and plugged back in to the NBN FTTB in the MDF room in an Apartment Building?I'm wanting to ...

I play Counter strike global offensive and world of tanks on Hong kong servers as australian servers do not have enough players. I never had an issue with Hong Kong servers, I would usually get betwee...

Trying to resolve the 'weak security' on my wifi which appeared after iOS 14 update.

Ping from Melbourne to SEA Server used to be around 60-90ms, but right now it's been up to around 250-350ms for a couple days. Could you please fix or check it. Thank you

Noting the other thread TPG appears to be confused on the issued. 1. My refund direct to the bank account was organised some weeks ago.2. A follow up phone call said that it was "coming".3. I emailed ...

I read a current TPG FTTB customer had a phone call from TPG earlier this week asking if they would like to participate in a TPG FTTB Gigabit trial and that TPG are coming around the following week to...

Hi: My modem Huawei HG659 did not change time after daytime saving. It is very difficult to use Parent Contol Function. Thanks.