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All Trending Topics

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Author
Subject
Latest Post
Activity
Harko  Level 2
Level 2

cannot verify server identity

TPG Community Feedback
Hi, Hi, iPhone 8 running IOS 14.4For the last 24 hours I keep receiving a pop-up stating "cannot verify server identity - the identity of mail.tpg.com.au cannot be verified" When you go into the detai...
22-02-2021
By Ahra_G
1198 Views
16 Replies
gumster2  Level 2
Level 2

Home Superfast Plan - Complimentary Speedboost email

Broadband Internet
Hi there. I received an email from TPG on the 12/2/21 to let me know that I've received a complimentary speed boost for 6 months.It was supposed to begin on the day before I received the email but che...
25-02-2021
By Rsmck
1098 Views
42 Replies
david64  Level 10
Level 10

Expired certificate from mail server

Welcome
Hi . Some users are getting an expired certificate error in their email clients when connecting to mail.tpg.com.au; clients are using SSL/TLS. It started on Saturday night. Bad certificate is valid fr...
22-02-2021
By Ahra_G
800 Views
14 Replies
jatls  Level 2
Level 2

Horrible speeds

Broadband Internet
The last couple of days I've been getting some horrible speeds. Wondered if this is the same for other TPG users. # wget http://mirror.nforce.com/pub/speedtests/1000mb.bin -O NUL --2021-02-14 07:26:42...
16-02-2021
By dbeale83
500 Views
17 Replies
montybatton  Level 3
Level 3

cannot connect to WIFI or home telephone

Broadband Internet
I have a home phone NBN bundle. Two nights ago, my ability to use my home phone and internet has gone.The modem is showing 4 bars on the 4G and 5 bars on the 5G. When I try to connect on my normal con...
08-02-2021
By montybatton
400 Views
12 Replies
Manuel  Community Manager
Community Manager

The NBN HFC order halt & what it means for you

Broadband Internet
NBN Co has announced that from 7:00pm on 2 February 2021, it will not be accepting some orders for NBN hybrid fibre co-axial (HFC) services. This is due to a global equipment shortage impacting NBN Co...
09-02-2021
By Shane
399 Views
2 Replies
gavogr  Level 3
Level 3

Wondercom certificate not valid

Welcome
Not sure where to post this so in the welcome it is.I have started to receive certificate errors from WondercomThe certificate is saying not valid or expiredValid from 5/05/2015 to 7/05/2017This is ha...
23-02-2021
By Dons2000
300 Views
8 Replies
alnxln  Level 2
Level 2

Home Ultrafast plan

Broadband Internet
Got this email and text message about complimentary 6 month internet speed boost which is with up to 2 times the estimated Typical Evening Speeds compared to my current plan from 10/02 to 10/08/2021 b...
23-02-2021
By Woofie
300 Views
15 Replies
holliedaniel1  Level 2
Level 2

Automatic Configuration Required

Broadband Internet
I've just received a new modem and when i attempt to connect, it's still saying "Your newly installed broadband equipment is waiting to be automatically configured". I've unplugged and replugged all t...
17-02-2021
By Cruickshank
300 Views
7 Replies
johnvsavage  Level 2
Level 2

I can't get the complimentary speed boost to 200Mb/sec as advised. Why not? Still getting 50.

Broadband Internet
22-02-2021
By landileao86
199 Views
4 Replies
gibsoncx  Level 3
Level 3

Installation not completing despite equipment in place

Broadband Internet
I've already completed the account creation and payment process for NBN, received and connected the modem, so everything is in place - but the "Internet" light doesn't come on, and if I check the TPG ...
11-02-2021
By BasilDV
198 Views
13 Replies
Dons2000  Level 3
Level 3

TPG Mail Server Security Certificate Warning

Broadband Internet
I'm getting a pop up error message when I open Outlook (Office 2016) to view my TPG emails. This started today. The pop up warning states; "The server you are connected to is using a security certific...
23-02-2021
By Ahra_G
154 Views
3 Replies
Miro  Level 2
Level 2

TPG Email Active Sync Certificate not valid

Broadband Internet
Hi there TPG Email Department,on my iPhone I cannot receive your emails since yesterday.It tells me that your certificate is not ValidPlease install Verified certificate on your email ServerMiro
22-02-2021
By Ahra_G
154 Views
5 Replies
steveyoung  Level 2
Level 2

Digital security certificate cannot be verified!

Accounts and Billing
Urgent enquiry about TPG EMAIL - getting error message:The server you are connected to is using a security certificate the cannot be verified. Issued to MAIL.WONDERCOM.COM.AU ????????Also expired 7/05...
24-02-2021
By lampet
131 Views
5 Replies
Hahntt  Level 2
Level 2

Internet suddenly stopped this afternoon

Broadband Internet
My fttc nbn broadband suddenly stoppoed working today. No outage reported on tpg website. Followed tpg instructions of checking/ rebooting / unplug/ plug cables @ both nbn and other box. All lights on...
16-02-2021
By Hahntt
109 Views
8 Replies
JarredHolt  Level 2
Level 2

VR1600v Firmware update

Modems and Devices
Hi There I have been advised that I need to udpate by Archer VR1600v firmware. How do I do this? Thanks
16-02-2021
By JarredHolt
101 Views
5 Replies
cmc2013  Level 2
Level 2

Configuring PHONE 1 on NBN FTTN

Home Phone/Voice
Hi, I have NBN and using a v1600v Modem Router, I have the DSL cable connected in via the DSL jack, I have full internet working, but when I connect my handset into PHONE1 or PHONE2 I get a dial tone ...
13-02-2021
By orbistat
101 Views
16 Replies
172aunion  Level 2
Level 2

Changing Modems

Modems and Devices
Hi, Trying to change my modem to one with a bigger range, I've tried using my username and password as suggested here; but all I'm getting is no internet connection, I've set the vlan to 2. Is there a...
02-02-2021
By Ahra_G
101 Views
4 Replies
akash22289  Level 2
Level 2

TPG not responsible service never recommend

NBN Installation
i been waiting last 1 months for get installation in my new property even i pay 300 $ for new development fees each and every day i called them every team members reply me different they said they ema...
02-02-2021
By Shane
101 Views
4 Replies
Fixit  Level 2
Level 2

no internet modem light are all on , no response from support

Broadband Internet
NBN modem lights indicate that all is working but no internet.On the mytpg app is shows internet service is offline.1. Tried calling tpg, got a recording response of "call later" with no actual time f...
15-02-2021
By BasilDV
100 Views
7 Replies
garydonn2  Level 2
Level 2

Download Speed Throttled?

Broadband Internet
In the last couple of days, I have noticed that my download speed using SABnzdb is extremely slow. All other applications (including SpeedTest) seem to indicate that my connection is fast. My plan is ...
15-02-2021
By garydonn2
100 Views
7 Replies
Lasa  Level 3
Level 3

USB External Drive Sharing with Huawei HG659

Modems and Devices
I just purchased a 4TB Seagate External Desktop Drive to connect to my HG659 modem to use as a NAS drive. Before buying the 4TM drive, I tested the process with a 2GB fkash drive it worked fine.When I...
16-02-2021
By Lasa
100 Views
8 Replies
bjay51855  Level 2
Level 2

Connecting NBN

NBN Installation
Hi I am trying to have my new home connected to the NBN as it was not registered when it was built. The area it is in has NBN coverage already but the address was not coming up. I had registered an ac...
09-02-2021
By david64
100 Views
5 Replies
book1852  Level 3
Level 3

How to use my old website - need directions.

TPG Community Feedback
HelloI havent used my TPG website for about 18 years. I need to set up another site soon. It looks familiar but I have forgotten a lot about using it. I signed in and the index page came up so it appe...
12-02-2021
By book1852
100 Views
8 Replies
tomleah1976  Level 2
Level 2

Unable to make calls from both mobile phones

SIM Only Plans
Hello I have two mobile handsets that I am unable to make or receive calls with. The issue was first noticed on Saturday 6th February. Prior to that I was able to make calls. Handsets are both iPhones...
10-02-2021
By Riezl
100 Views
8 Replies
Seanfallon01  Level 2
Level 2

No Internet

Broadband Internet
Hi, We had internet working fine then we started getting drop outs and now its completely off. The DSL light is off, the Internet light is occasionally on, but we have no internet
08-02-2021
By BasilDV
100 Views
6 Replies
serge2020  Level 3
Level 3

Chromecast requires to disable AP isolation on my Huawei Home Gateway HG630

Modems and Devices
Hi,Google Home/Chromecast installation went successful, but cannot find the wifi network on my Huawei Home Gateway HG630.Connecting to AndroidAP via tethering works, but is costly.So, the issue is not...
10-02-2021
By serge2020
100 Views
8 Replies
rakeshjuggessur  Level 2
Level 2

Cancelation

Accounts and Billing
It’s been a week since I received modem and still no internet. When I called TPG I get call centre which is obvious, the guy said it will be plug and play when I get modem which is a lie, I plug the m...
08-02-2021
By Angeli
100 Views
6 Replies
mbanh  Level 2
Level 2

Why TPG Not use a modem which is customer can check and upgrade Firmware by them self

Modems and Devices
I really don't understand why the TPG doesn't Provide a modem that its users easily check out and upgrade to a newer version if available , I can see here many people questioning whether or not the fi...
05-02-2021
By Shane
100 Views
3 Replies
LocklenHurle  Level 2
Level 2

Ethernet Cable

TPG Community Feedback
I just bought a brand new 20m Ethernet cable cat6, to run from my router to my Computer and theresno lights showing up and its not getting detected?
04-02-2021
By Shane
100 Views
4 Replies
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