Hi,I've gotten the email (which looks like spam, well done TPG) about getting the extra speed if I click a link. I tried and got access denied. I talked to the online help and they said they couldn't ...
Dear Sir/Madam, I have my referrence number: 73315175.After talking to Brian in the Mobile support team. I used Data roaming while I was overseas, I still have $230.40 in my prepaid balance on 21/4/22...
My email hasn't been transferred to TMC yet.I'm having increasing problems countering spam because I can't access the (TPG) email filters any more. I've tried various browsers and reported this to TPG...
Is anyone else having this same issue, I wonder? I noticed the issue happend to me on 29 Feb 2024. I can receive SMS OK but can't make voice call. I have a feeling TPG accidently removed my account/se...
Hi, I'm a new SIM only plan customer. I've waited a week since payment being taken for an esim. Now I've finally received log in instructions I get the error no mobile number associated with the accou...
Hi everyone, Due to the price increase in 2022 and 2024, I am considering moving to another internet provider. One concern is my parent's email addresses. They have used in the past 26 years (yes we s...
Since February we have been experiencing issue with australian email providers including TPG, Bigpond and Iinet where our emails which were previously working and received are now bouncing back due to...
I have been unable to access my email filters for a few months. I note this happened on 2022 with no resolution, apart from "it now works".I contacted the help (??) desk and it took them four weeks to...
I have been having the same problem since November with COD MW2 , was oddly the day I brought an Xbox series X this started. When I am searching for a match my ping will go from 30-34 to 190-200. But ...
I cannot log onto this app. It just hangs. I cleared cache. No change. Uninstalled and reinstalled. No change.A couple of days I spoke with someone called Aubrey who was going to look into it. This mo...
Hi I am still experiencing slower internet speeds as mentioned previously - I am on 5G this has only chnaged over the last two weeks - I have completed all the trouble shooting with router etc but sti...
I wish to cancel my contract. I filled out the online form from the supplied link below but received an error message back.From this community I see cancellation of services seems difficult and is a p...
Where can I download firmware for Archer VR1600 v2 ? I am trying to set WDS mode on a spare TPG router as my main TPG router does not reach all rooms and the option is not showing. The firmware versio...
Hi,I have recently signed up for the NBN100 internet plan and have received the FTTP fibre upgrade last week. Unfortunately this service appears to drop out multiple times throughout the day, with dro...
Hi, I’ve read various threads on both this forum and whirlpool about issues with TPGs supplied Sagecom 5G modem not connecting to range extenders. We have a Netgear EX6110 that worked perfectly with o...
Hi, I've been using the TPG wireless broadband Unlimited since Aug 2023. It's been generally fine. I'm able to do zoom meetings for work. There was one occassion where I had to call support because th...
Hi, I’ve been trying to contact customer service through emails and phone calls to cancel my SIM card and plan since I won’t use it anymore, but I haven’t gotten any response. I really need it cancell...
Recently changed phones and now can't use the MyTPG app as it comes back with "Network Error".It worked on the old phone. Both the old and new are Android phones from Motorola, so standard Android. Pr...
I've purchased a TPG sim and am trying to get it to work with my Moto G4 Plus running Android 8.1.0. I'm not able to make or receive any calls, however I'm able to send and receive text messages. Oper...
Hii am currently traveling and have tried to access my account so I can top up my prepaid mobile balance. On the web page I receive an error saying the URL was rejected. I have sent two emails to the ...
I’m in the 5G plan (mobile) and despite the website saying I’m in a 5G area I get no 5G on my TPG mobile anywhere. Have reset network settings. 5G turned on. Seems to be a provisioning issue?
Conscious that TPG doesn't support a cellular plan/eSIM with an Apple Watch, but does TPG support Apple Watch GPS only (i.e. the watch would be using bluetooth or wifi connectivity but not cellular co...
Hi, I got charged with the new price plan even before the new speed applied to my home internet. For example, it is on 06/03/2024 but I tested my internet speed still same as previous plan speed. Is t...
Since moving to 5G Home Broadband, the BOM Weather app (Android) can not load data when opened. It's just all blank. WhatsApp fails to do complete it's daily backup. (To Google Drive) GMail failing to...