I received an email from TPG which says:"From 29/03/2024, your current nbn plan will increase by $5 a month from $74.99 to $79.99. But here's the good part – to show our appreciation for your support,...
So, in anticiaption of changing modems, I logged in to my old modem to note the settings etc. However, when I go to PPPoE setting, the username is tpg_acs@tpg_acs . Everything is working fine, its jus...
Hi guys I am a new TPG customer since January of this year and have never had an internet connection. I have received 3 technical support at my home and many calls. I have tried 3 modems (1 TP-Link Ar...
Our business recently registered NBN 100 Mbps plan for our business address. We have a static public IP comes with the plan. I want to set up Port Forwarding on the TPG modem VX220-G2v for port 8080 f...
I have just upgraded to 100mbps FTTP. The connecrionto 2.4ghz and 5ghz is not stable, dropping out frequently. The performance is not as good as my previous NBN 50 FTTN connection. Not sure what is ha...
Hello, i had FTTP installed recently and since then i have noticed that occasionally, but often enough that it has become quite annoying, my internet will completely drop out. All the lights on the mo...
SPEED TEST RESULT This is my speed result. 2.5mbit download using TPG mirror, and 30 mbit (full speed) upload. I get also 2-4% packet loss via my apartments hop, i wonder if something was connected or...
I recently received an email about another price increase, they offered a free upgrade to 100/20. I dont really need 100/20, can you offer me some sort of discount instead? Exetel is offering $60.99 f...
Hello, I have used the same modem and plan for around 4 years. I feel that my internet is slow and not stable these days. So I called the sales staff and she said my service plan (FTTB XL bundle plan)...
As in 4G or 5G wireless and NBN fibre, which is already operating. Early promotional material strongly implied that if I ordered TPG wireless then the existing plan (NBN fibre) would 'swap over' aka b...
Hi,My TPG HG659 modem is quite old now, about 8 years now. I am getting lots of connection dropouts nowdays. Have to reset modem almost every few days. During that time my whole network is down as HG6...
Hi there, I'm facing 2 issues, both related to the TPG website not working. Can you please help with the below 2 issues? (Note: I have already tried clearing my cookies and site data, using a differen...
I am trying to set up my Brother wifi printer to my new 5g modem but it is saying: "The machine cannot detect a WLAN access point/router that has WPS enabled" How do I get this to work with the new mo...
I have just recei ved a new modem and am trying to reconnect my security cameras. I received instructions from the seccurity company to press the WPS button on my modem and then press the connection b...
Hello,My SIM has not been sent yet. My payment and registration was 5 days ago.When I signed up the TPG website was having problems. It did not accept card, the support page was broken, and the my acc...
I am having constant dropouts on my internet connection. After 4 visits from technician - 3 from TPG and 1 from NBN, replaced the NBN box and modem - the latest is VX420. This has been going on for mo...
Hello. I've read everything i can find about purchasing additional data but have hit a roadblock unfortunately. Is it even possible to purchase 'additional data blocks' as i've read? Does it only appl...
Hi all, Not sure if anyone has encountered something similar. I have been using TPG 5G Home Broadband Premium for almost 3 months. Everything has been fine until recently when I am connected to the WI...
I recently ported my number to TPG. The mobile data is fine and sms is fine, but calls dont work at all. When i call someone, there is no dial up tone or anything. After a minute, it just cuts out. Wh...
I've been trying for weeks to cancel my late Father's internet. Have called several times, have been assured this person and that person will deal with it and get back to me, never hear from anyone. I...
Hi I’ve had this issue for roughly a month now where I an unable to make or receive calls. When I try to make a call my screen displays it’s calling but won’t go through nor would the other person rec...
I have been emailed to advise from 20/03/2024, my current nbn plan will increase by $5 a month from $74.99 to $79.99 here in Sydney.On Finder comparison, Flip NBN Family plan offers 50Mbps/17Mbps for ...
Hello, I would like help and assistance with cancelling my NBN account. What is the correct process and procedure? I have filled out the following form on 03-March-2024 and received a confirmation pro...
Hi There, I've been trying to contact TPG via phone. No response, long wait times to get no response. I need to cancel my TPG NBN Service. Can TPG Support/Accounts please advise how I start this proce...
Hi there, I have an NBN Cable Broadband SL plan with the "iconic" Archer VR1600v modem/router. I have a Google Mesh connected to it, but I have what I believe is a double NAT issue. Getting the Archer...
FTTB, PPPoE, with the modem router, ASUS DSL-AX-82U I have to disable 802.1Q to get the internet, but will have no public ip like 10.0.148.110If I enable 802.1Q (set VLAN ID to 2), I can not get the c...
Hi, I cannot receive calls and make outgoing calls from my mobile phone for more than two days.My phone does support 5G, and mobile data is working.Have more than $30 balance effective 04 March 2024.I...
I've ported my number to TPG this evening, as an eSIM. First thing I've noticed is that every log in to my account either on web/laptop or on phone requires to receive an SMS verification code. A veri...
HiIm playing FF14 and my game keeps freezing. When I raised a ticket, they said I need to “set up your ports so that the below packets can pass through [ports that may be used]TCP: 80, 443, 54992-5499...