Welcome to TPG Community!
I've searched for your records using your community details and was able to find a match.
I can see that this case was escalated to our Engineering team and has been coordinated with Telstra due to an issue with the physical line fault.
A Telstra technician has been dispatched on the 22 June and has sorted an issue with the lead in cable.
Please continue to monitor the connection and let us know should you need further assistance.