At last my internet is up & running.
Kudos to 3rd technician who did a very thorough diagnosis, and narrow down the root cause to being outside of my home.
Prior to the 3rd technician's diagnosis, I was told I got a bad modem & I went on modem shopping spree. Kudos to TPG staff who has been very patiently trying to help me setup a brand new modem though we fail to get the internet to work, and for scheduling the 3rd technician promptly.
I cross my fingers & hope for smooth running of my internet from here onwards.
TPG rang me a few weeks back to tell me that my area was ready to connect. I wasn't ready to commit on the spot so I told them that I needed time to do some research first and asked them to ring back in 2 weeks. After this I started reading some forums about connections in my area.
A guy down the road from me posted "when I plugged in the NCD, all the lights turned on within about 30 seconds" When I saw this I rang TPG and signed up.
I received my VR1600V & NBN NCD (Network Connection Device) on Thursday.
I read the instructions (yes I'm one of those few).
I disconnected all other equipment from my phone points to give the NCD the best chance.
The instructions say to plug in the NCD. Turn it on an wait for the blue lights to be solid blue (this may take up to 15 minutes).
After 30mins: The blue lights were still blinking. The power light was solid blue. The Connection light was blinking, The DSL light was also blinking (not quite as fast as the Connection light). And the NCD unit was clicking quite often.
After 1hr: The lights were still blinking so I pressed the reset button and waited some more.
After 2hrs: The lights were still blinking so I turned it off and re-connected my ADSL2+
After 2 ½hrs: I rang TPG. The operator told me that NBN reported my service as still "in progress" and that a case manager would ring me tomorrow. That didn't happen.
On Friday: I tried connecting again. Same story..... lights blinking and no connection.
On Saturday: Finally, a guy from TPG rang me. He said that I had to leave the NCD connected for 24hrs so that NBN could trace and activate my service. I told him that sounded like rubbish and that I cannot be without internet for 24hrs. He could not tell me exactly when I should connect for this 24hr trace. He also told me to connect all the equipment including the VR1600V (which was contrary to the instructions).
Last night I connected the NCD & VR1600V for 8hrs. Still got blinking lights
I need this problem fixed before Telstra cut the phone line and I lose my ADSL2+
@Leigh63 wrote:A Tech has been booked to come out and (hopefully) activate my service next Tuesday 19th June.
An NBN Tech visited this morning. He found that the DPU had a spare Port. It turns out that the spare was assigned to my house and was not actually connected. The ID Tag for my house (my address was clearly written on the tag) was attached to another port.
So a quick snip of the wires and a few terminal connectors later and I now have 3 solid blue lights.
However......The Modem DSL light is not coming on. The Tech told me to turn the Modem off for 30 minutes while NBN run some tests on the NCD.
Edit: It turns out that DSL light does not have to be on. A quick speedtest shows that I'm getting 46.86Mbps.
You're welcome @Leigh63.
Why have we been connected to a Node box 1.4km away instead of the Node box in the street behind us only 400 metres away?
Thanks for sending me your details. I ran initial tests on your connection and the result shows that you're getting a passing speed based on your distance from the node.
I understand that you have been in touched with NBN co. and was told that you have to contact us as your Service Provider. However, as we much as we would love to help you getting your service connected to a closer node, TPG do not have control to any Telstra and NBN infrastructure and we only rely on our wholesaler provider.
I can see that you have been in touched with one of our Technicians and the home phone issue has been escalated to our Engineering Team for further test and investigation.
Assessment may take 24-48hrs and updates will be provided via SMS or Phone call with the assigned case engineer.
Let me know should you require further assistance.
My previous ADSL service provider continued to bill me based on the reason I did not notify them for disconnection.
Since I don't recall reading anywhere about having to do this (Correct me if I'm wrong).
I was under the impression that TPG was going to notify my ADSL service provider for disconnection.
Good day @thejerryng.
Welcome to TPG Community!
For canceling the account, every ISP requires the account holder to request it directly to them. We or other ISP cannot request to cancel the account since there are certain process that they need to discuss with you first. Also, we protect our customers account security to make sure that no one will intentionally cancel the account with no reason.
You may contact your previous ISP to discuss the cancellation of your account.
How can I live chat now please
Welcome to the Community!
https://www.tpg.com.au/support/accountsandbilling_form is one of the pages where the Chat option is offered.
The Chat option will pop up if we have available Chat Team members to assist you. You may need to expand the small "Live chat is online window" in the bottom right hand side of your desktop browser.
Is there anything in particular you'd like to raise?
Hi i have purchased a linksys voipbox and looking for a new reliable modem for fttn nbn as huawei supplied wireless keeps tropping internet connection and tpg say we are connected just reboot. I need the sip settings etc as if i cant get reliability with disabled son i will be forced to change isp to one that will support a reliable system.
Asus do a range one 58u i think looked good but like so many no voip thats why the voip box
Welcome to the Community!
Our modems are designed to be used for TPG VoIP services only, it will not work for 3rd party modems.
On the otherhand, I have seen that one of our senior technician has gotten in touch with you today and assisted you with the concern raised.
I recommend having a read of this TPG Community article : Wireless Channel on your modem - what is it and why should I change it?
Let us know if you need further assistance.
Is PYTHON DSL-2888A Dual Band Wireless AC1600 Gigabit ADSL2+/VDSL2 Modem Router compatible with TPG HFC NBN.
Yes, that should work. In case you need assistance in the future to setup this modem. Do not hesitate to let us know. We are here to help.
Let me know if there is anything we can assist you with.
I want to know the progress of what I ordered.New Mobile SIM only Service (customer *****)
[Edited for security purposes]
Welcome to TPG Community!
I've edited your post for security purposes. Please avoid posting of personal details on the public page e.g. Customer ID, telephone numbers and similar pieces of information as they may compromise your account security.
I've had a look at your account and can see that the payment for the SIM is currently in process. Direct debit payment will take 3-4 working days for the payment to post.
As soon as we received the payment, then the delivery of the SIM will commence. Delivery will take 2-3 working days for metro areas and 3-5 working days for country locations with Australia post.
Once you received the SIM card, you may check this link on how to activate it.
Let us know should you need further assistance.