Most other providers are giving NBN100 unlimited for $90. TPG is forcing to use bundled plan for $100 as it is not offereing unbundled $90 plan. Many of us don't use landline at all and I just have to pay extra $10 for nothing. Please introduce unbundled plan otherwise I will have no option to port out. I love TPG and have been long term customer. It will be sad to port out just because you won't offer a plan that is offered by most service providers.
TPG's NBN plans got recently updated.
There's now a $89.99 Unlimited Data Superfast nbn(100) 50Mbps typical evening speed with Pay As You Go Phone Line plan.
Head over to https://www.tpg.com.au/services/nbn-plans for an overview of our NBN service features and plan offers.
Use our plan selector to customise your service and view the Critical Information Summary.
For some reason I have maxed my 100MB download this month, with 8 days left unitl the next cycle.
My internet speed is therefore throttled.
(I do not wish to upgrade to a higher plan, as this one off will never occur again, as I usually use half allowance.)
What can I do meanwhile to remove throttle? I'd like to perhaps start a new month cycle early if possible.
All sorted. Did live chat and started new cycle early. Easy.
TPG will provide you with a new pre-configured modem with your TPG NBN plan. You can track your installation here http://www.tpg.com.au/support/trackmyorder.
Once the service has been installed, I would suggest contacting DODO to ensure that the service has been cancelled.
Welcome to TPG Community!
If you failed to notify DODO to disconnect your account, then it will remain active even though your TPG account is already activated.
For our NBN Plans, we do provide a free modem for our clients which is configured to work with the bundled home phone.
Please coordinate with DODO to prevent any future issues on the account.
Can/will NBN(HTTN)/TPG dropouts interfere with the time setting on my connected landline phone/answering machine?
Welcome to TPG Community!
Based on your description, you do have a normal phone which has a caller ID and answering machine feature. The time and date on your phone should not be affected by the internet dropouts since it has itsown power source.
You might need to ask the phone manufacturer or support about the issue on the time settings as this is not controlled by any Internet service provider. Unless you are using an Ethernet powered phone which uses the time and date that it's getting from the internet server.
You can also go with the advise of @DB.
Thank you for your response - I'll follow it up with Oricom.
Hello, is anyone in the Stockton NSW area suffering from the NBN / home phone not working. We had a storm overnight and I'm not sure if it is a FTTN issue or one that is isolated to my copper line from the node to my house.
Welcome to TPG Community!
I managed to pull up your account and was able to run some test, but uncertain of the result that I received. We might need to do more troubleshooting and test to find out if there's an issue on the NBN network or the modem.
I'll organise a call from our Tech team to help us with this. Please shoot us a private message of your preferred time and best number to be contacted.
When FTTB was istalled the upload speed was 33Mbps as it was promised, now it has dropped down to 2.64 Mbps and it never goes up back to where it was.
I bought FTTB only to upgrade my upload speed. This is worse than ADSL.
Was I just fooled by false advertisement?
Does TPG guarantee any minimum upload speed?
Thank you for sending your speedtest result. So the Download speed is consistent, but the Upload is showing a very low speed compare to what you should get from the modem. Are you able to turn off the modem for a minute or two, then turn it on again? Let's see if it's going to do the trick as I detected that your modem has been connected to the internet for more than 2 weeks now.
Please advise us if it's still the same after that and I'll organise a call from our Tech team to look into this further.
On my ADSL account I had a static IP address. But it appears that now on my NBN account it is dynamic. Please let me know if TPG is considering changing this. I do not want to go to a business plan.
Thanks @ShaneA. Not an answer that I like
Are you able to give up-to-date instructions? Those on the tpg website related to an ios verion that is several years old.
here are the beginning questions:
1. Iphone requires a 'Host Name'. Would you tell me my host name? Is it "TPG"?
2. Is 'Username' the first part of my email address?
I know the sustem will require port numbers, outgoing and incoming. Any recommendations?
Thanks in advance.
For some reason, I'm unable to send emails.
I get the following error message.
Anyone know what the problem is?
The message could not be sent because the server rejected the sender's email address. The sender's email address was '**********@tpg.com.au'.
Subject 'Test email'
Server Error: 535
Server Response: 535 5.7.8 [TPG-A02] Authentication denied. User **********@tpg.com.au is banned from using SMTP AUTH due to previous abuse
Windows Live Mail Error ID: 0x800CCC78
All fixed now.
Apparently my email address was used to send a "spam like" email (possibly due to virus or hacking), which must have made TPG automatically block me from sending any more emails. I just had to go into my TPG account and change password.
I have been experiencing drop-outs on my home network. This is a relatively recent development. I am not sure if it is modem related or some sort of malicious activity generated from the computer I use.
Welcome to the community, @davidius!
We'd like to help. Please PM me your account details (username/customer ID) I'll have your connection checked.
Also, what troubleshooting have you done so far?