Home phone features that you can configure on "My account" are as follows.
1. Call Barring
2. Number Display/Number Block
3. Directory Listing
4. Call Forwarding/Diverting
Steps on how to see this feature:
- log in with your TPG username and PW
- Go to "TPG Home Phone Services"
- Go to "Home Phone Service Control Panel"
We offer both those modems for all NBN products except FTTP (Fibre To The Premise). As of now depending on stock levels you will get one of either the Huawei HG 659 or the TP Link VR 1600v. Both modems offer similar specifications in regards to performance. These 2 modems have very similiar features and have been tested to ensure that they will both give a good level of service for our customers. There should not be any significant difference in the performance of these devices.
it is more than 2 years. Will I still get refund for the replacement NBN battery? I could purchase/install the battery myself and provide receipt to TPG. I heard that some providers do cover cost of the NBN replacement baterry.
Unfortunately the warranty for battery is only good for 2 years, so I guess it's not covered anymore.
Apologies for the trouble. We have gone ahead and checked your account details and understand that the technician has completed their work however, there has been a delay in activating your service on the NBN service management end. We will escalate this immediately and prioritise the installation of your service. Our service delivery team will be in touch with you as soon as possible. We will update you with the progress.
@liliangel1975 hey mate what's the latest on this? Reading through this thread made me remember having the same issue before. Isolating my devices one by one helps in resolving my issue. To get a more accurate speedtest result I used ethernet to connect my laptop to the modem, turning off the applications running on the background.
Hi, the problem was occurring whether connected to wireless or wired/ethernet.
I rang Tech Support and resolved the issue. I needed to do a hard reset (factory reset) of the modem by pushing a pin into the small hole at the back of the modem.
When I did this hard reset, I needed to re set up my wifi name and password
- I checked the label on the back of the modem for my default wifi SSID name and password
- I reconnected to the wifi on my phone using that default wifi SSID name and password
- I visited 192.168.1.1 on my phone while connected to wifi to access the modem configuration
- I entered username admin and password admin
- I clicked Start Wizard and changed the wifi name and password back to what I had before
- Tech Support said if I need to do this again I can followed Step 3 CONFIGURING MODEM using the modem guide at https://www.tpg.com.au/support/nbn/setup/modem_support_hfc