I was unable to relocate/connect to TPG FTTB as there was a port allocation issue. I was advised through the phone by TPG that I should talk to my building manager to get more ports installed to speed up the wait. However, my building manager has come back to me saying that enough ports were installed 2 years ago for all units in my building. Also, it seems this problem has occured before and was suggested to connect to Telstra THEN connect with TPG. So my question is, is there a way to avoid going through this extra step and connecting directly to TPG? Or must I connect to Telstra first and try with TPG again?
We received an update from our FTTB team and was given a rough ETA on 16/03/18 in adding more capacity in the building. Your case manager will be in touch once done.
Thank you for your patience.
I turned off the Enabled checkbox on my Huawei-532d modem under Basic->WAN to disable WiFi, but after re-enabling it with an ethernet cable connection, the WiFi no longer shows up under Windows. A bunch of neighbouring ones do, but not mine. It was working perfectly well before. Under Basic->WAN, "WAN connection" Enabled is checked, and under Basic->WLAN, WLAN tab, Wireless Enabled is checked. The Wireless light on the modem is on. I had previously changed my modem's admin password, but that's working. It lets me in with the new password and I can look at all the tabs and options. I doubt anything's broken. It's working with a cable. There has to be a setting not right somewhere, but where?
Before doing a reset I took it into work for our network tech guy to look at it. He used a signal analyzer phone app that showed that no WiFi signal was being emitted from it, even though the WiFi light was on. We then got into the WLAN settings and he tried changing the channel from 1 to 8. The signal then came up on that channel. Then he went back to channel 1 and it came up on that channel. So it seems that for some mysterious reason the modem was in a bad state but changing the channel nudged it back to normal. He advised me to put the channel on Auto, so the modem will select the best channel available for the area.
So I have my WiFi back. Thanks for people's time and suggestions here.
I have not been contacted by TPG re. compensation for slow speed.
I have been with TPG (NBN FTTN Broadband XXL Bundle Superfast) Jan-Feb 2016 I was under contract for 18 months now out of contract. I have only ever achieved 40+ Mb download speed was sold 100/40
How do I contact TPG to get things started.
I was under the impression that they would contact me.
I've just signed up my NBN plan with TPG after being assisted by one of your salesman on the phone that the installation will take place in 1-2 business days after registration at my new home address. Now, the email I received from TPG today is that it is going to take up to 30 business days.
I honestly feel very upset for getting the wrong information from TPG. Please explain.
Welcome to the community.
The email received is stating the maximum time taken to install any service with NBN.
In your case the address you have provided seems to have all the NBN infrastructure there. So the 30 days install does not apply to you.
The TPG sales rep did give you the correct information that the NBN service will be installed in two working days.
Please also wait for the NBN modem to be delivered to your address.
Hope this cleared up all your questions.
Feel free to reach out again for any further information.
I have ordered TPG ADSL 2+ today for our new premises. The house has a phone socket in the office and another in the kitchen. I plugged in an old Telstra touchphone to the kitchen socket, and can hear dial tone. The office socket is dead.
This test tells me that the lines are not the same. How can I ensure that TPG installs our ADSL 2+ service on the office line (and not the kitchen line). The wife is not keen on having a modem/router in the kitchen and I have another non-wifi devices to attach to the modem/router in my office.
Hi @Grizzly it sounds like the original 610 that would've been in the kitchen has at some stage been replaced with the RJ11 and the parallel loop to the office 610 was left disconnected at that point.
I guess in the interim you can just put the modem/router in the kitchen (against the good wife's wishes) at least to get you up and running until a new cat 5/6 tie can be run to the office hopefully using the existing cat 3 (or worse) 4 wire cable as a draw cable for the new one
Thanks for sending me your details, @Jchng129.
I made a few test on your service and it is currently connected for 3d 12h 43m.
I would like to arrange a call from one of our Technicians for further test and investigation.
Please let me know your best contact number and preferred time today.
I have read an answer to how to change an ownership and this can be done by filling in the form or calling customer service; however, I just called customer service half an hour ago and was told I can not change mobile ownership over the phone and this only applies to ADSL change of ownership.
I am now confused by the answer I got from the community was under the mobile forum; has this now changed ? or do I just need to fill in the form and scan back?