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damienp63 · ‎13-01-2018

Hi, thanks for your response. Unfortunately I've just spoken with someone at TPG and they've told me that neither NBN or ADSL is an option at this address! This means I have to no choice but to wait for port allocation. If this is the case then I need TPG to stop charging my monthly fee until I have internet, I don't want to be paying for a service I don't have.

damienp63 · ‎10-01-2018

Hi, I had FTTB at my last address but moved to a new place that also offered the service, this was on the 8th of December. I was told 10 - 20 days for port allocation but I've now been waiting over a month and nothing yet. I've been in contact with my case manager and asked whether I can get some temporary solution while I am waiting, such as NBN or ADSL, but apprently it can't be done, that if I change to NBN then my FTTB order will be withdrawn. Surely if I am still being charged my monthly fee for internet TPG can offer something while I am waiting for FTTB port allocation...?

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Re: FTTB Relocation, no Port Availability for over a month, still being charged my monthly fee

FTTB Relocation, no Port Availability for over a month, still being charged my monthly fee