I had the same problem and although I've been told that this modem wont work with my new ADSL2+ service, it is working now. I read an instruction online and changed few parts and now its working.   Open a web browser (for example, Internet Explorer)  In the address bar enter 192.168.1.1 Default username and password should be both “user” if you haven’t changed it Click on INTERNT tab If there are settings under internet_vdsl and Internet_Ethernet, click Delete, otherwise continue to step 6  Expand New WAN connection and click Edit In the Basic Information section complete the following fields: Tick the Enable connection check box • In the Name filed, enter a name for the connection • Service type: select INTERNET, TR069 and VOICE • Connection type: select IP routing (PPP) from the drop-down menu • In the MRU text field enter 1492 • In the MSS text field enter 1452 • NAT Type select NAPT In the Link Information section complete the following fields: DSL mode: ALL VP/VCI text fields enter 8 and 35 • Link mode select EoA • Service type select UBR without PCR • Encapsulation mode select LLC In the PPP Information section complete the following fields: PPP authentication mode select Auto • PPP trigger mode select Always online • Internet account field enter your TPG username • Internet password field enter your TPG password IP protocol version: IPv4   Click Save  You'll know if you're successful if you can connect via your ADSL connection ... View more