Hi @trentdolley ,   Thanks for raising this to us. There are many reason for the service or connection to be disconnected.   It could be line issue, network issue or outage. We recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:    Wi-Fi troubleshooting steps - No Internet/Connection    If you are using a WIFI connection, then you may check these links to improve your home network.   Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? There is no way TPG can access and block the modem/router. If the issue is occuring every 2-3 months it possible that the modem/router is faulty. Let me know should you require further assistance.   Regards,   @trentdolley wrote: I have a Netgear D6220 that was conneted for 3 mounths working much better then the Huawie then it just  stopped working, I tried for mouths to get it woking again but when I started using onther family's log in info it started working again. So I made a call asking why are you blocking me from loging on with my own modem to which I get a reply "we don't do that", but the strange thing is it started working again with out me touching a thing. 2 months later it stopped again so when I called back to ask why are you blocking my modem agian I got told it was not capatble with them and I should just use there modem which I find to be a big pill of crap that is all locked up so I change setting for fit my network. Not Happy TPG this is bull crap and not how to treat your customers!!       ... View more

It's what the nbn use instead of adsl in a FTTN, it's runs at high speeds then adsl. Here were not lucky to have fiber to the house so they still use the old phone lines with box on the street some where that the fiber goes to then converted to run on the old phone lines. That part of things is working but I can see from the infomation on the modem is not talking to TPG servers. ... View more

Hi @trentdolley,   Thanks for raising this with us.   We checked the account and we can only detect minimal dropouts compared before, however, the speed of the connection is quite low.   We'd like to arrange a call from our Tech team for real time testing.   Please send me a PM with your preferred time and best number to be contacted today.   How do I private message (PM) in the community   BasilDV ... View more