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gvhcox · ‎01-02-2021

Hi Ahra_G STMP authentication is ON. There are three options available (same settings at incoming mail server; log on using username and password; and logon to incoming mail server before sending mail). Option two (logon using username and password) is selected). Gemma

gvhcox · ‎31-01-2021

Dear Ahra_G Thank you for your reply. I am new to this forum so its taking me a while to work out how to contact you! I have just tried sending from TPG Post Office and a pop-up box says message was successfully delivered. And its been about 5 minutes since I sent it and have not had a returned email saying it was unsuccessful. So perhaps it is something in my mail client. COuld you advise what you mean by 'turn on the SMTP Authentication on my mail client'. Is it in settings? Settings in microsoft outlook or settings on my phone, computer, etc? I'm also not sure what 'the email client I am using' means. I use TPG. On Microsoft Outlook. And was sending to an email with the following details @mychoicemysupport.org.au Thanks,

gvhcox · ‎17-01-2021

I am unable to send an email to name@mychoicemysupport.org.au . My family members can send emails to this email via gmail but when I send from my tpg account I get the following error message. Any advice? The original message was received at Thu, 14 Jan 2021 15:44:43 +1100 from cm-171-98-82-99.revip7.asianet.co.th [171.98.82.99] This message was generated by mail15.tpgi.com.au ----- The following addresses had permanent fatal errors ----- <name@mychoicemysupport.org.au> (reason: 550-Please turn on SMTP Authentication in your mail client. mail15.tpgi.com.au) ----- Transcript of session follows ----- ... while talking to mychoicemysupport.org.au.: >>> DATA <<< 550-Please turn on SMTP Authentication in your mail client. mail15.tpgi.com.au <<< 550-[203.12.160.61]:32880 is not permitted to relay through this server without <<< 550 authentication. 550 5.1.1 <name@mychoicemysupport.org.au>... User unknown <<< 503-All RCPT commands were rejected with this error: <<< 503-Please turn on SMTP Authentication in your mail client. mail15.tpgi.com.au <<< 503-[203.12.160.61]:32880 is not permitted to relay through this server without <<< 503-authentication. <<< 503 Valid RCPT command must precede DATA

gvhcox · ‎30-10-2019

I have recently stopped being able to send emails from my laptop. I can recieve emails, just not send them. I also cannot send from the tpg.com.au webmail (error msg below). Weirdly, I can send emails and receive emails on my iphone using the same account. Any advice? ----- Original Message ----- From: "Mail Delivery Subsystem" <MAILER-DAEMON@tpgi.com.au> To: <xxxxxxxxx@tpg.com.au> Cc: Sent: Wed, 30 Oct 2019 11:01:08 +1100 Subject: Returned mail: see transcript for details Reporting-MTA: dns; web-atmail2.tpgi.com.au Received-From-MTA: DNS; localhost Arrival-Date: Wed, 30 Oct 2019 11:01:06 +1100 Final-Recipient: RFC822; xxxxxxxxx@tpg.com.au Action: failed Status: 5.7.1 Remote-MTA: DNS; mx2.tpgi.com.au Diagnostic-Code: SMTP; 550 5.7.1 [TPG-S03] Mail x9U016FD005869 from 203.12.160.131 rejected with DCC. Use SMTP AUTH, PostOffice, or contact the Postmaster Team <postmaster@tpg.com.au> Last-Attempt-Date: Wed, 30 Oct 2019 11:01:08 +1100

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