I am not on- line at all because my NBN modem doesn’t work! Only 2 blue lights are on (one of which blinks). I’ve been desperate to have I replaced since it was installed on 19th March. I’m 73, I have diabetes 2 and osteoarthritis, so I need a reliable, functioning internet, as does my wife, a psychologist who needs the internet to assist patients. At present she has to go to her office, which she’s not supposed to do. Please help- please replace the NBN modem quickly! ... View more

Nobody at TPG answers my calls for assistance - I am told to contact the TPG website - but my internet doesn’t allow this. Neither does my landline work. I.NEED HELP - I’m 73, and this is all new to me. I did follow every step of the video, so did my son-in-law - nothing! ... View more

For over four years I have been a loyal customer of Optus, however, for several reasons I have decided to opt for TPG now that the NBN has reached my suburb at last. I no longer have a contract with Optus. Do I need to contact Optus, or is that TPG's responsibility? ... View more