Hi @silverlightning,   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection   In your case, the service has been affected by an unplanned NBN network outage, which was resolved.   We have checked the status of your connection and it show sup and running now.   Let us know should you need further assistance. ... View more

Hi @silverlightning,   Welcome to TPG Community!   We have located the account using your community details. We have checked the status of your connection and we can see that it is up and running now.   If you're still having issues connecting to the internet, feel free to message us so we can further check. Thank you. ... View more