We'd like to check out this charge, @SuzyM! Send us a private message so we can take a closer look. ... View more

Hi @wrd2093    Have you ported out your number? Please note that we charge 7 days in advance before the end of your paid cycle.    Please send us a private message and we'll have a look at the said charges.    -Ahra_G ... View more

Hi @wrd2093    It should not be affected by the replacement order.   We'd like to check the status of your number forwarding and see what we can do to help.   Pleas send us a private message with your account details.   BasilDV   ... View more

@wrd2093 We are unable to comment on the NBN status page. However, we can look into the details of this outage and get more info for you. You can send in your details like the username or customer ID via private message.   Thanks, Aubrey ... View more

Hi @wrd2093    We'd like to have a better understanding of the situation.   Please send us a private message with your account details to further check the status of the case.   BasilDV ... View more

Welcome to the Community @wrd2093   In order to confirm that the data has ran out or the data connection is barred, we recommend our customers to check it on their account. We've created an article that will guide you how to check data usage.   We were able to locate your account and understand that you've contacted our Mobile accounts team to report the issue. It appears that the SMS was a mistake and you still have plenty of Mobile Data to use.   Let us know if you need further assistance.   BasilDV ... View more