Hi TPG, Your whole system appears to have failed miserably. I cannot make outgoing calls on my mobile., This has been the case for 2 days now. Your Helpdesk cannot assist me, although they are always very sorry to hear about the problem. Your hotline is not being answered, and I am being bounced between the two via recorded messages. Technical staff are unable to make good on calling me back or rectify the problem, and finally, this culminates in your chat-line failing. The only thing that seems to be working is your billing system, which has managed to take my money from my account. What would you recommend, if anything, in this environment of panic and angst? Should I pray for a miracle that you will get your act together, or should I go immediately to another provider who can manage properly with transitioning to their staff working from home? I have been tolerant till now. My phone is an essential service. Please respond.
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Hi TPG, My mobile phone will not make outgoing calls as of today 18/03/20 (incoming calls receiving OK). I may have exceeded my data allowance, but have fixed this today by responding with 'UNBAR' to initiate a $20.00 pre-payment. I have subsequently tried ALL avenues to get the service restored, but to no avail, (help-desks, online chat, calling hotline, email customer support, blah, blah, blah.) This exercise is extremely frustrating, and annoying given the importance of a phone service right now, relied upon wholly and solely by myself, the same as no doubt millions of others in the community. The corona virus is not the full excuse as I and others have experienced this sort of delay and lack of customer support previously with TPG. If you want your client base to continue to support YOU, customer support needs to step up, a lot. Can I please get my outgoing calls restored A.S.A.P.?? This is REALLY, REALLY important (to me, anyway)....and, No, I can't call you (as my mobile is my only phone available and it's not working), and I can't borrow another's phone again and wait on hold for 2 hours, listening to the recorded message telling me to go back to the chat line, which has failed me 3 times already. And I cannot afford to be without the service for yet another day, waiting for some fictitious technician to call me back within 1-2 hours....which never happens. PLEASE...help me TPG. Kind Regards, Janis
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