Hi @brissiejef60 ,   Welcome to the community!   I am sad to know that you are considering to cancel the service with us, I will raise this to our Account Specialists and have them contact you to discuss details. Please shoot me a private message with your account details (Username/Customer ID together with the address on file).   How do I private message (PM) in the community    Regards,   @brissiejef60 wrote: Good afternoon. I am currently out of contract and am CONSIDERING changing providers. Can you please advise what steps I have to take, what if and charges will be incurred and whether my new providxer can arrange the transfer.   Thank you   ... View more

Hi @brissiejef60,   Welcome to the community! We did an article that you may find helpful, see this link, Changing NBN Plans through My Account. We've seen that the plan upgrade for the service has been completed. Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.   Cheers!  ... View more