I understand that one of our Engineers has been in touch and discussed the status of your case.
Based on their test, they've identified a potential issue with the line being controlled by Telstra. Due to this, they've arranged for a Telstra technician for tomorrow, 3 May 2018 between 8:00am - 12:00pm.
Our engineers will continue to communicate with you via SMS or phone call to provide you updates.
Should you need further assistance, feel free to message us here.
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