Hi there njeffreys86,
Okay, unfortunetly your NBN FTTC installation is still progressing through our systems with NBN, you should recieve an update from us when they have completed your installation.
We do understand you require your internet connection as soon as possible, it is progressing however i cannot give you an definitive date or time at this time, i recommend you frequent the site link i have provided below so that you can track your installation progress and keep you updated of its progress.
Thankyou for confirming you have recieved the NBN modem that is good, i will follow up about sending out the NCD (network connection device), another device you will require to connect to the NBN when it is activated and installation is complete ..
I will also include another helpful link below for you in addition to the first, the first one will provide updates on your installation and the second has both a video and a step by step guide to installing your NBN FTTC equipment for when your service is installed.
To check your installation status, follow our guide at
Read our TPG Community article on how to set up your NBN FTTC service. The video is followed by a step by step guide visit https://link.tpg.com.au/fttc.
Please let me know if you have any further questions or concerns,
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Hi @ njeffreys86,
Generally if the NTD FTTC NCD (Network Connection Device) has not been shipped it will be installed by the NBN tech.
We did an article that you may find helpful, this will guide you on how to track your NBN service installation . How to track your TPG service installation
Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.
New Connection Setup Help
Should you need further assistance, feel free to reply to this message or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.
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