Hi @sazzadhasan1 ,   We've created some articles that will help you troubleshoot the Slow speed issue.   If you are using a WIFI connection, then you may check these links to improve your home network.   Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @sazzadhasan1   Welcome to the Community!   We were able to locate your account using your community details and tested the line, but was not able to detect any fault within the Phone service. The handset should be connected to the Phone port 1 of the modem/router that we've provided you. Refer to this article for the setup : NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide   Once done, please let us know if the service is still not working. BasilDV ... View more