Hi 23theodore,   My apologies if you issue has not been fixed. I review the your internet connection, this is the NBN  replied to fix that " Our nbn workforce has attended the site and advised remediation is required. Reason for Remediation: Lead-in cable is faulty. We have created and assigned a Remediation work order to our nbn workforce to replace the faulty lead in. NBN adviced us the estimate date is 12/06. We will advice you is any changes happen in the meantime.       Thanks ... View more

Hi @23theodore    We haven’t heard back from NBN yet. We should hopefully hear back from NBN in the next 24 hours, and our Helpdesk team will contact you back with an update.   Once your fault ticket has been resolved and your service is restored, your case manager will review your ticket to see if we can offer a credit for downtime. This enables us to take the entire fault and all relevant information into consideration during our review. All claims for credits are dealt with on a case by case basis, and there is no guarantee compensation will be offered.   Regards, Karl ... View more

Welcome to TPG Community, Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.   Regards Peter ... View more