Hi @attar2120, let's check where things at with your ticket. Send us a private message so we can grab your account details.   Thanks! ... View more

The schedule that we have provided is the earliest date that NBN Co has given. Please understand that we rely on our 3rd party provider to check the copper lines outside.   About your issue, we're unable to determine yet what has caused this, as we need to wait for the technician's report to identify why you lost your internet service. Once we receive their report we can then have a better understanding on what occurred that resulted to your internet connection being disrupted.   Kind Regards, Mel_G ... View more