Hi @blokeish, Welcome to the community!
Thanks for sharing additional troubleshooting for our Community. We are able to locate your account using your given details. Based on the latest log file your NBN service just got activated today. Newly installed NBN service usually encounter modem/router's connection issue with our network, this happens usually when the Auto-configuration of our supplied modem/router did not successfully commenced. Therefore, the next step needs to be done is to manually update the Username and Password on the modem / router's setup page.
The initial issue raised by the Original Poster might look like the same but as he mentioned
tpg connected me to nbn today. i connected the tplink modem/router i received from the mail last week. i put in my username and password. the power and DSL LED are solid aswell as the 2.4g and 5g LED. the internet LED is NOT on. i could not access the internet. can anybody help me? i rang tpg tech support twice and they dont know what is going on. they said someone will ring me within 24 to 48hrs.
The supplied modem/router has been configured properly with the correct Username and password, but the initial investigation by our Engineering Team identified that the issue is with the network controlled by the NBN Co. The issue was resolved after we escalated the issue to NBN Co.
Let me know should you require further assistance.
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The schedule that we have provided is the earliest date that NBN Co has given. Please understand that we rely on our 3rd party provider to check the copper lines outside.
About your issue, we're unable to determine yet what has caused this, as we need to wait for the technician's report to identify why you lost your internet service. Once we receive their report we can then have a better understanding on what occurred that resulted to your internet connection being disrupted.
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