Welcome to TPG Community, Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.   To learn how to send a private message, click here.   Regards, Peter ... View more

Hi @Oska05   Are you using a WiFi or a Wired connection? We've created some articles that will guide you on how to improve your home network. Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? We've also created an article that will guide you on how to troubleshoot a slow speed issue. Slow speed issue Let us know how it goes. BasilDV ... View more