Hi @rasdella    Thanks for raising this to us. To better understand the situation, we'd like to get your account details (Username/Customer ID together with the address on file).   For your reference: How do I private message (PM) in the community    Regards,    @rasdella wrote: A couple of months ago I asked to upgrade my NBN package to get a higher speed (I am using ADSL over Copper) - this was completed quickly and efficiently and I was getting up around 50Mbps.  Some weeks later TPG contacted me and advised I was paying for a package / speed higher than what could be achieved across copper and said they would adjust things down and refunded me some credit.   Ever since then I am lucky to get 17Mbps   Thoughts?     ... View more

Welcome to TPG Community, Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.   To learn how to send a private message, click here.   Regards, Peter   ... View more