Hi Peter iinet was my first provider since 2010 till i switch to TPG due to NBN. I dont recall iinet charged me for 30 days noitce when i switch to TPG. I understand iinet and TPG are from the same company. Very often most consumers would have just called and check instead of reading all the fine print. This is the whole reason why i called 2-3 times before to check contract end date and if there are any thing else i need to do if i were to switch. The various people i spoke to from TPG obviously did not intend to tell me or not aware. I have also asked before when is the best date to cancel and was told 1-2 weeks before next billing. I think TPG should notify consumer when they sign up. Is this cancellation 30 days notice consistent across all ISP because i think this should be regulated by the industry, I am sure many people like me are caught up with this issue. I have just check my current ISP there is no policy on 30 days notice they will simply refund the difference to you. I would like to request and speak to someone from TPG to waive off the 30 days notice. Hope to hear from you.
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Hi, I have been advised by a retention specialist to contact cancelation team regarding my request. We were in a no-lock in contract with TPG NBN bundle service since November 2019. This week (6/07/20) we moved to another NBN service provider and it was confirmed by them that this change over will be notified to TPG. They also informed us we should attempt to call TPG in case. On Wednesday (8/07/20), I contacted TPG to confirm termination of any future direct credit card debit with account details following the cancellation request. We were told we need to follow the email prompt and answers the questions accordingly which we did on the same hour after the call with customer service. An email was received today 9/07/20 that we will be charged for 30 days notice period? I ranged the 13 14 23 and tried to speak to the Rep in billing dept but Unfortunately, none of those phone conversations could solve this simple, straight forward request. Instead we both are now confused. The only way is to email firstname.lastname@example.org and no one in TPG can assist me or talk to me on the phone. We are puzzled because at the time of this service request there was no mention of notice period in written or verbally. All the correspondences I received from TPG is about the progress of installation, monthly fees, contract type (18 months Lock-in Contract. But none of them have mentioned or indicated anywhere that we would be required to give minimum notice to TPG for cancellation. In fact when I first spoke to the TPG few months ago asking for advice which day or week is best to cancel she didn’t mentioned anything about 30 days notice. Now, I am hoping somebody from TPG would be able to help me out with this cancellation request and settle this . I should not be charged for this confusing lack of information. Hope to hear from you soon Best Regards Ruth
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