Hi @carlynorman97,    For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection   Recent updates showed that NBN scheduled a planned outage to enable and install a new technology. This is to improve download capacity for customers as well as improve the overall performance of the network.  This has been completed and normal services should resume as normal.    Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support     Regards, Ahra_G ... View more

Hello carlynorman97, Thank you for your message and for being a part of the TPG Community. For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information: • Username • Full Name • Full Address • D.O.B. • Telephone No. I will reply ASAP on receipt of the above. Regards PeterW How To Private Message within the TPG Community: https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45 My TPG app for IOS and Android - https://www.tpg.com.au/download ... View more