Firstly the T's & C's you're posting are only for ADSL. They don't mention NBN whatsover.  Secondly, I've just cancelled my NBN service with TPG due to ongoing issues with my FTTN connection. It's been THREE YEARS of agony, even dealing directly with NBN Engineers. Copper has no place in s modern day broadband network in 2021. I am a amatuer (ham) radio operator and whenever I transmitted on my HF radios the NBN FTTN would disconnect. I've tried everything to fix the problem. My neighbours also lost their service when I transmitted. I ended up hsving NBN Co Senior Engineers contact me directly to try and solve the issue. FTTN is an embarrassing joke. FTTN VDSL2 uses ham radio frequencies over the copper line to connect the modem to the node. The copper lines act as an antenna and receive the ham radio signal and it disconnects the modem. NBN Co admitted this was a problem for lots of amateur radio operators across Australia. Also remember that TPG keep the $20 phone credit when you sign up even if you tell them you have no interest in using the phone line at all. They charge you the $20 "call credit" and then keep it. Add that to the "30 days notice" (having to pay an extra month) and you've got a nice little scam going there charging people for services they are not using. I don't want to cancel but have no option. My line has been constantly disconnecting and NBN have been around and said "you're at the end of the FTTN line ...what I have is all I can get...only fibre will fix it". Why should I have to pay an extra month when it's not working properly and that's why I'm disconnecting in the first place? 2 NBN Engineers were even going to fly down from Newcastle to work on my connection and see what they could do but Covid broke out in NSW and restrictions stopped it from happening. This 30 day notice thing is not mentioned when you call to ask sbout charges for disconnecting. I also asked in my initial call to connect if there was a charge for disconnecting out of contract and they said "no". I have also been given the option to disconnect a number of times as my FTTN connection is pretty much a basket case and was advised there is no charge. Well that is incorrect. You are charged an extra month. It's out and out greed and frankly reeks of a scam. I am NEVER going back to TPG for anything, ever. Shame on you for charging an extra month when people disconnect. Shame on you for keeping the $20 phone credit when you could simply refund it if the phone part of the connection has not been used. How is this fair? Your reps don't mention it and the T's & C's you come up with are for ADSL. I am now connected via 5G and it's more than 10 times faster than FTTN, $85 a month for 1TB and never disconnects and there are no hidden or nasty little fees like with TPG's NBN. Can someone from TPG explain to me why I should pay the extra for an extra month I'm not going to use and is unusalbe anyway? The only reason I've having to disconnect is the service is sub-par. How is this fair. Your reps never mentioned it in all the calls I've had with them. ... View more