Thanks for the confirmation, shoot me a private message with your best contact number and preferred time tomorrow. I will arrange one of our Technicians to contact you for real-time test and investigation.     Yeah. Sometimes the internet drips out completely. Here is the latest speed test. Looks the same. Check out my Speedtest result! How fast is your internet? https://www.speedtest.net/my-result/a/7558001912 ... View more

Hi @Jabbawingo ,   Thanks for raising this to us. We'd love to help see what causing latency issue on the service, to better understand the situation, send us your account details (Username/Customer ID together with the address on file).   Also, please confirm if your laptop/desktop is connected via LAN/Ethernet cable. In the event that its connected via Wi-FI it could be a wirelsess issue here is an article that you may find helpful this will guide you on how to improve the Wireless connection at home. Easy Steps to Improve Wi-Fi Connection In Your Home  Wireless Channel on your modem - what is it and why should I change it?    Regards,   @Jabbawingo wrote: the last few days I've had a much higher ping than usual.  In game is is 250ms where is used to be 90-100ms.  I was hoping you might be able to help me out :)  below is a tracert.   Tracing route to login0.wotblitz.asia [92.223.16.143] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.1.1 2 5 ms 5 ms 5 ms 10.20.22.62 3 7 ms 6 ms 6 ms 27-32-160-129.static.tpgi.com.au [27.32.160.129] 4 95 ms 94 ms 94 ms per-apt-stg-crt1-be20.tpgi.com.au [203.219.57.14] 5 95 ms 95 ms 94 ms sin-eqx-aye-int1-hu-0-0-0-20.tpg.com.au [203.219.107.114] 6 213 ms 211 ms 212 ms 199524.sgw.equinix.com [27.111.228.222] 7 215 ms 213 ms 213 ms 92.223.116.171 8 * * * Request timed out. 9 213 ms 212 ms 212 ms 92.223.28.1 10 213 ms 212 ms 213 ms sg2-sl-a143.fe.core.pw [92.223.16.143] Trace complete.   ... View more