Hi @asherxo,   Thanks for raising this to us. Send me your account details (Username/Customer ID together with the current and new service address) also include your best contact number and preferred time. I'll have our Moving Home Team contact you to discuss details of relocation.   In case you need a reference:   How do I private message (PM) in the community   Regards,      I am moving home and planning to move my connection with me as well. The new apartment we are moving to is on Telstra velocity. So, is there any chance that I  can use my service to the new address? ... View more

Hi @asherxo,   We're sad to know that you're considering to cancel the service with us. We'll raise this to our Account Specialists for further handling, please send me your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.   In case you need a reference:   How do I private message (PM) in the community   Regards,      @PeterW wrote: Hello Michael3, Thank you for being a part of the TPG Community. For cancellations you will need to send an email to cancel@tpg.com.au. In the subject line, put in your account number. In the email put that reason for cancelling, Full name, Address and D.O.B. Also put the date of cancellation. The cancellation team will process the cancellation. I hope that helps Regards PeterW Thanks for the reply. Actually, even I was planning to discontinue the plan. So, is it ok if i send the cancellation email to the mail you've stated above? Thanks ... View more