Hi, I purchased the NBN12 Plan two weeks ago and I have received the router through courier already. A technician was supposed to have come on Friday 25th Septemebr to proceed with the installation, however, they had to cancel it because of an External Network Shortfall to which NBN will have to come and troubleshoot. I have spoken to your technical service team and they mentioned that it might take till April next year for this to be fixed. However, I recently spoke to my neighbour and she is getting NBN installed today through a different service provider. When I asked her regarding this issue, I was told that cabling for NBN to each unit was completed last year. I have also seen a NBN connection box outside of another unit in our complex. Can you please tell me what is really going on? If this is the case and if its going to take that long then I would like to cancel my NBN plan. And before you mention my case manager, I am still waiting for her to reply to my email.
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