Hi @SB54 .
Welcome to the community!
We're sad to know that you're considering canceling the service because of this speed issue, we'd like to take this opportunity to turn around your experience and get to the bottom of this. To better understand the situation, please post a speed test result on this thread for additional reference.
We're able to locate the account using your community details and we've seen that you have been in contact with one of our Account Specialists and discuss that the NBN plan has been changed to NBN25 not, NBN50.
Also the speed issue you raised has been escalated to our Engieneering Team and they did try to contact you but no avail. Please shoot me a private message with your best contact number and preferred time.
How do I private message (PM) in the community
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