Welcome to the Community!
We tried to locate your account using your community details to no avail.
Based on the picture that you've sent, the DSL light was off, which means that the connection from the NBN server was cut.
We'd like to check further your account for better understanding of the situation for us to run some tests.
Please send me a PM with your TPG username or customer ID number.
How do I private message (PM) in the community
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